module · supportenterprise only
support
tickets, helpdesk, ai chatbot, whatsapp support, customer portal.
enterprise edition only. this module is part of the enterprise edition. compare editions →
support module screenshot
replace with /assets/img/modules/support.png
what it does
key capabilities.
the support module ships with everything you'd expect from a tier-one platform — and a few things you wouldn't.
- ✓ticket system with SLA
- ✓AI chatbot (24/7)
- ✓WhatsApp Business integration
- ✓macros & canned responses
- ✓customer self-service portal
- ✓CSAT surveys & analytics
how it works
three steps.
one workflow.
the support module is designed around a clear three-step flow. progressive disclosure means you see what you need, when you need it.
1
ticket created
from email, chat, web form, or order page — tickets enter the queue.
2
AI drafts reply
support concierge agent drafts a response. agent reviews, edits, sends.
3
close with CSAT
customer rates the response. CSAT feeds back into agent training.
screenshots
support list view · /assets/img/modules/support-list.png
support detail view · /assets/img/modules/support-detail.png
support edit form · /assets/img/modules/support-edit.png
support reports · /assets/img/modules/support-reports.png
pairs well with
see support running.
the fastest way to evaluate the support module is to see it in our live demo. fully-loaded sandbox, no installation, link in your inbox in 60 seconds.