How are overdue rentals escalated?

Rentals that pass their due date without being returned are surfaced as overdue (the Rental Returns area lists active and overdue rentals) and escalated: reminders, late fees, and ultimately the NotReturned path with deposit handling and further escalation per policy. Because the system knows each rental's due date, it can proactively flag overdue items rather than relying on staff…

Rentals that pass their due date without being returned are surfaced as overdue (the Rental Returns area lists active and overdue rentals) and escalated: reminders, late fees, and ultimately the NotReturned path with deposit handling and further escalation per policy. Because the system knows each rental's due date, it can proactively flag overdue items rather than relying on staff to notice. This protects the business's assets and revenue and gives operations a clear worklist of what's out, what's due, and what's overdue.