How are service reschedules, cancellations, and no-shows handled?

Services support real-world disruptions. A customer can reschedule or cancel per the business's policy, which frees or reassigns the slot and the assigned staff. A no-show (by the customer or staff) is recorded, and the configured policy applies — for example a fee or a forced reschedule. Because the booking lives on the order line with its schedule and staff assignment, these changes…

Services support real-world disruptions. A customer can reschedule or cancel per the business's policy, which frees or reassigns the slot and the assigned staff. A no-show (by the customer or staff) is recorded, and the configured policy applies — for example a fee or a forced reschedule. Because the booking lives on the order line with its schedule and staff assignment, these changes update that line and its status, keeping the calendar and the order record consistent. The exact policies (cancellation windows, no-show fees) are configuration decisions the business sets.