How do refunds work for digital products?
A digital refund both returns the money and revokes the license/download so access ends with the refund — there's no physical item to collect, so the reverse flow is purely digital. The refund is processed through the gateway (or as store credit/points per policy), and the DigitalDownload grant is revoked so the token stops working. This keeps digital refunds clean and immediate: unlike a…
A digital refund both returns the money and revokes the license/download so access ends with the refund — there's no physical item to collect, so the reverse flow is purely digital. The refund is processed through the gateway (or as store credit/points per policy), and the DigitalDownload grant is revoked so the token stops working. This keeps digital refunds clean and immediate: unlike a physical return, there's no pickup, inspection, or restock — just payment reversal plus access withdrawal, handled together.