How is the reverse order created and tracked end to end?

A reverse order is created and tracked end to end: from the customer's request, through the scheduled pickup, the collection, the inspection, to the final refund and (where applicable) restock. Each stage updates the return request's status, so the whole reverse process is managed on the system rather than in someone's head or inbox. End-to-end tracking means nothing falls through the…

A reverse order is created and tracked end to end: from the customer's request, through the scheduled pickup, the collection, the inspection, to the final refund and (where applicable) restock. Each stage updates the return request's status, so the whole reverse process is managed on the system rather than in someone's head or inbox. End-to-end tracking means nothing falls through the cracks — you can always see which returns are awaiting pickup, which are back and awaiting inspection, and which are closed.