What is the wallet system and when is it used?

The wallet is a store-credit balance held per customer, recorded as a ledger of entries (credits and redemptions) in the customer's chosen currency. It's used wherever value should stay within the business rather than going back to a card — most commonly as a refund channel (issue store credit instead of a cash refund) and as a payment method at checkout (redeem the balance against…

The wallet is a store-credit balance held per customer, recorded as a ledger of entries (credits and redemptions) in the customer's chosen currency. It's used wherever value should stay within the business rather than going back to a card — most commonly as a refund channel (issue store credit instead of a cash refund) and as a payment method at checkout (redeem the balance against an order). It gives the business a flexible alternative to card refunds and a way to retain customer value, while the customer gets a balance they can spend later.