How are partially fulfillable orders handled (ship now, backorder, or refund)?
When only some items of an order are available, the order can be split: ship what's available now, and backorder or refund the remainder, with the customer notified. Rather than holding the entire order hostage to one unavailable item, the available goods move immediately while the rest is handled separately. This keeps customers served promptly and gives operations clear…
When only some items of an order are available, the order can be split: ship what's available now, and backorder or refund the remainder, with the customer notified. Rather than holding the entire order hostage to one unavailable item, the available goods move immediately while the rest is handled separately. This keeps customers served promptly and gives operations clear choices for the shortfall — wait for restock (backorder) or refund that portion.