How is a chargeback/dispute flagged and settlement frozen?

When a chargeback or dispute is raised, the order is flagged, the relevant settlement is frozen, and an evidence workflow begins. Freezing settlement prevents paying out a vendor for an order whose payment is being clawed back — you don't want to settle money that may be reversed. The flag and evidence process give the operator a handled path through the dispute, and the settlement…

When a chargeback or dispute is raised, the order is flagged, the relevant settlement is frozen, and an evidence workflow begins. Freezing settlement prevents paying out a vendor for an order whose payment is being clawed back — you don't want to settle money that may be reversed. The flag and evidence process give the operator a handled path through the dispute, and the settlement only resumes once the matter is resolved.