How are real-time en-route status updates reflected to admin and customer?

As the driver works a job in the PWA, their status updates — accepting the job, marking "On the way," delivering — are reflected in real time to the admin panel (and to customer tracking). All the deployment's configured statuses are available to the driver. So operations and the customer both see the delivery progress as it happens, rather than finding out only after the fact. This…

As the driver works a job in the PWA, their status updates — accepting the job, marking "On the way," delivering — are reflected in real time to the admin panel (and to customer tracking). All the deployment's configured statuses are available to the driver. So operations and the customer both see the delivery progress as it happens, rather than finding out only after the fact. This live reflection is what makes the driver app and the back-office a single coordinated system rather than two disconnected views.