How does a driver record comments, refund reasons, and issues?

Through the delivery PWA a driver can add comments and record refund reasons or issues on a job — a note that the customer wasn't home, a reason for a refused or partial delivery, a problem encountered. These notes attach to the delivery and flow back to the system, giving operations context for what happened on the ground. It turns the driver into an informed participant in the order's…

Through the delivery PWA a driver can add comments and record refund reasons or issues on a job — a note that the customer wasn't home, a reason for a refused or partial delivery, a problem encountered. These notes attach to the delivery and flow back to the system, giving operations context for what happened on the ground. It turns the driver into an informed participant in the order's record rather than a silent courier, which matters especially for exceptions, returns, and reconciliation.