How is a wrong/incomplete address flagged and corrected?

A wrong or incomplete address is flagged by the driver, the customer is contacted, and an address-correction flow lets the right details be captured so delivery can be reattempted. Rather than the parcel bouncing silently, the problem is surfaced and resolved with the customer. Because manual orders and checkout capture coordinates for zone routing, correcting an address can…

A wrong or incomplete address is flagged by the driver, the customer is contacted, and an address-correction flow lets the right details be captured so delivery can be reattempted. Rather than the parcel bouncing silently, the problem is surfaced and resolved with the customer. Because manual orders and checkout capture coordinates for zone routing, correcting an address can also re-evaluate which zone/driver should handle the reattempt.