Delivery — External Companies

When a driver accepts then becomes unavailable, how is the order reassigned?

If a driver accepts a job then becomes unavailable, the order is reassigned to another driver (or a company), and the job's status and proof requirements are preserved through the change. The delivery doesn't fail because one driver dropped out — it moves to someone who can complete it, carrying its context with it. The reassignment is tracked, so there's a record of the hand-over,…

If a driver accepts a job then becomes unavailable, the order is reassigned to another driver (or a company), and the job's status and proof requirements are preserved through the change. The delivery doesn't fail because one driver dropped out — it moves to someone who can complete it, carrying its context with it. The reassignment is tracked, so there's a record of the hand-over, consistent with how the platform treats reassignment elsewhere.