How is damaged stock found at packing handled?

If a unit is found damaged at packing, it's rejected, and the system pulls a replacement or triggers a restock/refund path. The customer shouldn't receive damaged goods, so the damaged unit is taken out of the fulfilment and either swapped for a good one or, if none is available, handled as a partial fulfilment/refund. This keeps quality control inside the packing step rather…

If a unit is found damaged at packing, it's rejected, and the system pulls a replacement or triggers a restock/refund path. The customer shouldn't receive damaged goods, so the damaged unit is taken out of the fulfilment and either swapped for a good one or, if none is available, handled as a partial fulfilment/refund. This keeps quality control inside the packing step rather than letting a damaged item ship and become a return.