Fulfillment

What happens when an order is verified as illegitimate?

If an order is verified as illegitimate during fulfilment, it's rejected/held and routed to fraud review, with admin notified — it doesn't proceed to packing or delivery. This is the verification step doing its job: catching bad orders before resources are spent fulfilling them. It dovetails with the order-level fraud/risk holds, ensuring a suspicious or fake order is stopped at…

If an order is verified as illegitimate during fulfilment, it's rejected/held and routed to fraud review, with admin notified — it doesn't proceed to packing or delivery. This is the verification step doing its job: catching bad orders before resources are spent fulfilling them. It dovetails with the order-level fraud/risk holds, ensuring a suspicious or fake order is stopped at the gate rather than shipped.