How are products to be refunded and refund flows back to the company tracked?

The system tracks how many products are to be refunded and how refunds flow back to the company, so the money owed in the reverse direction is as visible as the money collected. Whether a delivery resulted in a partial acceptance, a refusal, or a later return, the associated refund and the goods coming back are recorded — keeping the financial picture complete in both directions…

The system tracks how many products are to be refunded and how refunds flow back to the company, so the money owed in the reverse direction is as visible as the money collected. Whether a delivery resulted in a partial acceptance, a refusal, or a later return, the associated refund and the goods coming back are recorded — keeping the financial picture complete in both directions (collected from customers, refunded to them) rather than only tracking the outbound side.