How is WhatsApp connected (Twilio or Meta/Facebook account)?

WhatsApp is connected either via Twilio or directly via a Meta (Facebook) account — both paths are supported. You configure the chosen provider's credentials, and inbound messages arrive through the webhook to drive the agents; outbound messages and payment links go back the same way. Offering both Twilio and direct Meta connection gives flexibility depending on the business's existing…

WhatsApp is connected either via Twilio or directly via a Meta (Facebook) account — both paths are supported. You configure the chosen provider's credentials, and inbound messages arrive through the webhook to drive the agents; outbound messages and payment links go back the same way. Offering both Twilio and direct Meta connection gives flexibility depending on the business's existing WhatsApp Business setup and preferences.