What does Fulfillment Staff do?

Fulfilment Staff perform the internal process that happens after an order is received and before it's ready for delivery, within a branch or warehouse. The steps are: order verification (confirm the order is legitimate), payment check (confirm money received, or flag COD), stock/warehouse check (confirm availability and location), packaging (pick, pack, prepare), and a final…

Fulfilment Staff perform the internal process that happens after an order is received and before it's ready for delivery, within a branch or warehouse. The steps are: order verification (confirm the order is legitimate), payment check (confirm money received, or flag COD), stock/warehouse check (confirm availability and location), packaging (pick, pack, prepare), and a final status update to "ready for delivery." Each step is timed and attributed to the staff member who performed it, because fulfilment speed is a key KPI. So a fulfilment staffer's job is to move orders through that internal pipeline accurately and quickly, with the system recording who did what and how long it took.