How are AI agents created using the Claude API with a knowledge base?

AI agents are created using the Claude API and configured with a system prompt that acts as their knowledge base and instructions. In the admin you define an agent's name, role, the model it uses, its system prompt/knowledge, and whether it may place orders. The agent then draws on product and order data from across the system to answer accurately. This makes standing up an AI agent a…

AI agents are created using the Claude API and configured with a system prompt that acts as their knowledge base and instructions. In the admin you define an agent's name, role, the model it uses, its system prompt/knowledge, and whether it may place orders. The agent then draws on product and order data from across the system to answer accurately. This makes standing up an AI agent a configuration task — you describe its role and give it its knowledge, and it's ready to converse — rather than a bespoke development effort.