How does a human pass a chat to another human while staying synchronized?

A human can transfer a chat to another human internally, and the whole system stays synchronized — the receiving agent gets the full context, and the conversation continues without loss. So a first-line agent can hand a complex case to a specialist, or pass a chat at shift change, seamlessly. Synchronization across the hand-over means everyone involved sees the same up-to-date thread,…

A human can transfer a chat to another human internally, and the whole system stays synchronized — the receiving agent gets the full context, and the conversation continues without loss. So a first-line agent can hand a complex case to a specialist, or pass a chat at shift change, seamlessly. Synchronization across the hand-over means everyone involved sees the same up-to-date thread, whether the hand-off is AI→human or human→human.