How can staff monitor any ongoing conversation in real time?

From the admin panel, staff can monitor any ongoing conversation in real time — viewing the live message thread of an AI (or human) conversation as it happens, across web and WhatsApp channels. This visibility means supervisors aren't blind to what the AI is saying to customers; they can watch, spot a conversation that needs help, and step in. It's the foundation for the join/take-over and…

From the admin panel, staff can monitor any ongoing conversation in real time — viewing the live message thread of an AI (or human) conversation as it happens, across web and WhatsApp channels. This visibility means supervisors aren't blind to what the AI is saying to customers; they can watch, spot a conversation that needs help, and step in. It's the foundation for the join/take-over and escalation features — you can't intervene in what you can't see.