How do agents gather product information from across the system to answer questions?

Agents understand the catalogue by gathering data from across the system — product details, availability, pricing, and order information — so their answers reflect live data rather than a stale, separately-maintained FAQ. When a customer asks about a product, the agent can draw on the actual catalogue; when they ask about an order, the after-sales agent can access it. This integration is…

Agents understand the catalogue by gathering data from across the system — product details, availability, pricing, and order information — so their answers reflect live data rather than a stale, separately-maintained FAQ. When a customer asks about a product, the agent can draw on the actual catalogue; when they ask about an order, the after-sales agent can access it. This integration is what makes the agents genuinely useful operators rather than generic chatbots: they answer from the same data the business runs on.